FAQ

Booking is simple! Complete our enquiry form with your event details, and we'll send you a bespoke quotation. Once you're happy to proceed, your booking is secured as soon as payment is received.

Once you're happy with your quote and we've confirmed your booking, we'll email you a secure link to pay online by card. Payment is taken at the time of booking, and your date is secured once it's received.

Yes. We offer flexible payment options through Klarna, allowing you to spread the cost of your booking (subject to Klarna's approval and terms).

Yes. We take care of the complete setup, ensuring every detail is styled to the highest standard before your event begins.

Yes. Collection is included and will take place once your event has finished at the agreed collection time.

Setup times vary depending on the size and complexity of your chosen design. Most installations take between 1–3 hours, although larger bespoke setups may require additional time.

We'll arrange your collection time with you before your event. When booking, please let us know your required setup and collection times, and these will be confirmed in your final booking confirmation.

We provide our décor services nationwide. Whether you're celebrating locally or further afield, we'd be delighted to be part of your special day.

Travel and delivery charges may apply depending on your event location. Any applicable charges will be clearly outlined in your quotation before you book.

Yes. We understand that plans can change. Amendments can be made after booking where possible, subject to availability and the stage of your event planning. Some changes may incur an additional charge.

Please let us know in writing as soon as possible. We'll make reasonable efforts to move your booking to a new date, subject to availability, and where your requirements stay substantially the same, payments already made may be transferred. Additional charges may apply if the new date involves different arrangements or costs, and we'll explain these before confirming the change. Full details are in our Booking Policy.

Please let us know in writing as soon as possible at info@opuluxemoments.co.uk. Because bookings involve reserving your date, planning, design work and sourcing materials, cancelling may involve costs we can't recover. Any refund or cancellation charge will be assessed fairly, based on the stage of preparation and the costs already incurred, and we'll explain any deductions. Your statutory rights are not affected. Full details are in our Booking Policy.

If hired items are lost, stolen or damaged beyond normal wear and tear, reasonable repair or replacement costs may be deducted from your £50 damage deposit, and we'll explain anything we deduct. We never charge for ordinary wear and tear. If nothing is damaged, the full deposit is refunded.

Yes, for bookings that include hired décor items, unless we agree otherwise in writing. The £50 deposit is returned once the items have been collected and inspected, and we aim to process refunds within seven working days of inspection.

Yes. We are fully insured, giving you complete peace of mind when booking with Opuluxe Moments.

We recommend booking as early as possible to secure your preferred date. Ideally, 8–12 weeks in advance, although we can sometimes accommodate bookings from 4 weeks before your event, subject to availability.

Yes. We offer consultations via email, WhatsApp or Instagram to discuss your vision, budget, theme and event requirements before booking.

Absolutely. Every event is unique, and we specialise in creating bespoke designs tailored to your style, colour palette and vision.

Once your booking is confirmed, we'll create a digital mock-up where applicable to help you visualise your event before the big day.

We aim to send all bespoke quotations within 1–2 working days.